Storage Commander Support

You can find most answers to simple questions within our knowledgebase or training videos, but if you have something that needs our help simply submit a ticket and we'll help solve your problem!

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Service Status

Storage Commander Services

Fully Operational

SC Pay Merchant Processing

Fully Operational

Active Service Interruptions

Fully Operational

Frequently Asked Questions

General Questions

What's the latest version of Storage Commander Cloud?

Can support assist with credit card issues?

How can I log into the browser app?

Payment Questions

How can I make a payment?

How can I make a  partial payment?

How can I make a  zero dollar payment?

Can I reverse a payment?

How can I make an adjustment?

How can I add a recurring fee?

How can I make a payment on multiple units?

How can I make a split payment?

How can I enroll a customer into auto payments?

How can I enroll a customer into auto payments without charging?

How can I add discounts?

In the Adjustments window, what is the difference between past due items and account adjustments?

Merchandise Questions

How can I receive merchandise?

How can I sell merchandise?

Move In/Move Out Questions

How can I reverse a move in?

How can I reverse a move out?

Report Questions

How can I pull reports from the Windows app?

What are the most popular reports?

End of Day and Document Questions

What does running End of Day do?

Can I set End of Day to run automatically?

How can I manually generate a document?

How can I manually  configure and start End of Day?

How can I print notices and view pending documents?

How can I create a notice?

Text Message Questions

How can I create a text message?

Can I send text messages to multiple customers?

How can I send a text message through an individual customer's account?

About Us

Storage Commander Software has been developing leading-edge software for the self-storage industry for over 20 years.

Self Storage Software by Storage Commander

Storage Commander Software

28999 Old Town Front Street, Suite 203

Temecula, CA 92590

Toll Free (877) 672-6257

Support (951) 301-1187


Monday – Friday
7:00 AM – 5:00 PM

Monday – Friday
6:00 AM – 5:00 PM

7:00 AM – 3:30 PM