In preparation for your conversion to Storage Commander V5, please complete the following checklist. This will help us in providing you with a conversion process that is accomplished quickly and accurately.
□ Storage Commander requires Windows 7, 8, or 10. Please run all Windows updates before the conversion process is started. Click here for more information.
□ Have you contacted one of our approved credit card processors to start the merchant account setup account setup? (This process can take up to three weeks, depending on the credit card processor).
□ Have you contacted your gate company for any required updates to their software? It is highly recommended that you setup an appointment with the gate manufacturer’s tech support to test the gate interface after the conversion.
□ The Storage Commander setup questionnaire must be completed and submitted to your Empower Software Technologies sales representative at least 1 full week prior to the scheduled conversion date.
For your convenience you can use the links below to fill out the setup questionnaire online.
● Existing Storage Commander V4 customers converting to Storage Commander V5, click here. ● Customers converting to Storage Commander V5 from another software program or setting up software for the first time, click here.
□ If you are going to the cloud based application have you tested your internet speed to know that it is sufficient? We are looking for 1.0Mbps Up and 5.0 Mbps Down. Please test your speed by clicking here.
If you use this service please send us a copy of the results.
□ If you are installing Storage Commander on a new computer please insure that all supporting peripheral devices (such as printers, document scanners or other hardware devices) have been installed and tested prior to the conversion. Also have your email account and internet account setup prior to the conversion. In order to setup the application to send emails to customers or your corporate office please have a copy of your email settings available for the date of the conversion.
□ Please note that if you are running on a network we cannot setup or reconfigure your network settings.
□ If you are using Microsoft Word documents we can show you how to import these documents into Storage Commander. Review the "Notices" section in the Configuration Manager for a full list of available merge fields that can be used in your notices.
Here is a list of document samples provided within Storage Commander. Please make sure that the documents you use conform to your state and regional laws laws prior to sending any of these document samples to a customer.
● Late Notices [Commercial Late Notice, Late Notice, Pre-Lien, Lien] ● Invoice Notice ● Receipt ● Returned Check Notice ● Partial Payment Notice ● Auction Notice ● Insurance Expiration ● Insurance Addendum
□ A Technical Support Representative will contact you approximately one week prior to the scheduled conversion date to install the Storage Commander Client application on your computers and to confirm the computer(s) system configuration. Please let your Facility Manager know that we will be contacting them to install the V5 Storage Commander application and system tests. We will generally pull your data to begin the conversion process on a Monday or Wednesday and complete the conversion process the following day. During this one day conversion process you can continue to use the Storage Commander V4 system for all day to day activities (such as: payments, move-in, move-out…), just remember that you will need to enter all transactions that occurred during the conversion process into the new Storage Commander V5 system when the conversion has been completed and the Storage Commander technician has informed you that the new system is ready for you to use.
□ Delete any unused fees or discounts prior to your conversion.
□ When converting from another Management Software package you will need to print a few reports from your previous software package. You will want to generate these reports on the same day as the conversion. These reports will be used to enter customer information such as customer initial rent and fee balances, rental rate, current late step and move-in date into Storage Commander. We recommend generating the following reports in your previous software package. To enter your customer’s information into Storage Commander you will use the Setup Existing Contract feature.
● Rent Roll by Unit ● Customer Detail Report – All Customers ● Auto Credit Card Customers ● Recurring Discount and Fee Report ● Access Code Report
Storage Commander will bring over basic customer information during a conversion including: Name, Address and Phone Number depending on the software package that you are currently using. Customer notes are not brought over during the conversion and will need to be entered into Storage Commander.